Booth 518 at OLC Accelerate, November 16 to 18. Come take a rep.Start free
Explore by field: Business

Handle the objection. Keep it moving.

This is engaging practice. A buyer raises objections, a client pushes on price, and an executive questions the plan. You practice the conversation that follows.

Ways to practice
Conversations to practice
  • Pitching to a buyer who has heard it before
  • Answering a price objection mid-renewal
  • Presenting a recommendation to a skeptical executive
  • Giving a hard review to a direct report
  • Negotiating scope with a client who keeps adding to it
Sample rep
Your roleYou're explaining a pricing change to a bakery owner who can't follow the notation.
Buyer
Per seat, per tier. I don't follow. What do I pay?
You
You pay for each person who logs in. You have four staff, so $36 a month.
Buyer
Turns the invoice back around.Last year it was one flat price. Why is it more now?
You
Last year's plan covered one shop. Now you have two, and this plan covers both.
Type your response…↑
Cognitive audit · Attempt 1
85 / 100
Reading the buyer22 / 25
Answering the objection22 / 25
Plain language23 / 25
Asking for the next step18 / 25

Your $36 figure gave her a number she could check, and you gave the real reason for the increase. You haven't yet asked where she wants to go next.

To work on next:
  • Ask whether the new price works for her.
  • Offer a one-shop option so she can choose.

Have the hard conversation here first.

Make your mistakes here. Then go again.